Lexcel accreditation ensures quality of service

FDC Law Solicitors are very pleased to confirm that they have passed their Lexcel audit for the 5th year running.    Senior Partner James Hollis says "We are delighted with the quality of service we can continue to provide our clients. Our Offices at Midsomer Norton, Frome and Keynsham all hold the Lexcel Quality Standard.

Lexcel means that all of our clients receive a comprehensive cost estimate at the start of their transaction and costs updates at least every six months thereby ensuring that no unexpected bills are received. We also commit to returning telephone calls and replying to correspondence in a timely manner so as to ensure that all transactions are progressed quickly and efficiently. This standard of service is only guaranteed by solicitors who hold the Lexcel Quality Standard".

The Law Society says "The Lexcel Practice Management Standard is only awarded to solicitors who meet the highest management and customer care standards and only 7% of firms nationwide have achieved the required standard. Lexcel accredited practices undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management".

Head of Conveyancing and Partner Jonathan Wood says "Lexcel is just one of the awards and quality marks the firm holds. In August 2011 the firm was delighted to be one of the first to be awarded the Conveyancing Quality Mark which ensures all our clients receive the very best service possible, particularly as the Quality Mark was only introduced in January 2011".

The Law Society says "All accredited firms should be congratulated for their achievement. The application process is thorough and all those firms who achieve the Conveyancing Quality Mark Status have shown that they have what it takes to achieve and maintain high professional standards as well as delivering excellent customer service".

Senior Partner James Hollis comments "Our staff have worked very hard to achieve these Quality Standards. We pride ourselves on the level of service we provide to our clients.  In the current market with competition from online service providers and supermarkets, these Quality Standards set us apart from the faceless approach of our competitors. We will continue to meet our clients face to face, whenever and wherever they need us.  This is the service that clients of FDC Law enjoy everyday".